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    How to delete your data from Flap CRM

    This is a translation for convenience; in case of discrepancy, the Spanish version prevails.

    Last updated: October 6, 2026

    Flap CRM is a CRM by Flap Agency LLC that can receive Facebook and Instagram ad forms through the Meta app “Flap CRM”. This page explains how to request the deletion of data received that way.

    If you filled in a form from an ad

    1. Email us at info@flapconsulting.com with the subject “Meta data deletion”.
    2. Tell us the email address or phone number you entered in the form and, if you know it, which company the ad was from and roughly when you filled it in. We do not need a copy of your ID document when we can identify you from those details.
    3. We will reply within one month at most with a confirmation code and what we have done.

    What we delete, in the CRM of the company that ran the ad:

    • the answers you submitted in the form and the proof of what you agreed to;
    • your contact record and anything created from your form (opportunity, tasks and history), unless that company has to keep something because of a legal obligation, in which case we will tell you and explain why.

    What we keep: only the submission ID that Meta assigned, without your name, email address or phone number. It ensures that the same form does not enter the CRM again.

    If the ad was from another company, that company is the controller of your data. You can also contact it directly; if you write to us, we will pass your request on and help it comply.

    If you only want to stop receiving emails, use the unsubscribe link in each one or write to bajas@flapconsulting.com: your address is added to a suppression list so that you will not receive them again.

    If you connected your Facebook Page to Flap CRM

    1. Remove the app in one of these two ways: on your Facebook profile, go to Settings & privacy › Settings › Business integrations, choose “Flap CRM” and click “Remove”; or, in your business portfolio settings, under Integrations (Connected apps and Leads access), remove “Flap CRM”’s access to your Pages and your leads. From that moment, no new leads come in and the access token stops working.
    2. If you also want the data already in your CRM to be deleted, email us at info@flapconsulting.com from the account of an administrator of your company. We delete the Page tokens immediately, and the leads received as you instruct, within 30 days at most.

    Questions or a complaint?

    Email us at info@flapconsulting.com. You can also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).